Users, Roles & Tasks
Flexible workflow and operations
When building a solution to improve end to end workflow is essential to investigate not just how each user and department works together now but also how this is predicted to change in the future.
Mediator provides a flexible solution to such workflow issues with its unique Users, Roles and Tasks architecture which enables large volumes of complex content to be prioritised and delivered more efficiently. Mediator provides an audit trail of all user actions and comments with full visibility of current material workflow states allowing faster management of exceptions.
A Mediator Task, such as Ingest Request or Spot Check, is presented as an interface which provides users with the tools required to perform the task at hand. Tasks are grouped together into related groups, called Roles. Each Role broadly corresponds to an operational area, for example an Ingest Role might contain the 'Tape Registration', 'Ingest Request' and 'Spot Check' tasks. Roles are fully customizable using the powerful administration interface and can be modified and reassigned as the business grows.
Users can login securely to one or more assigned Roles to complete their part of the workflow. The unique Mediator user interface enables Users to quickly make important decisions when handling and checking content using low resolution content without having to manipulate large files. This ensures continuity, maximizes productivity and prevents costly errors such as the wrong content going to air. Mediator Roles use Tasks such as Spot Check, Quality Control or Approval which are linked together by Mediator workflow actions, such as Pass or Fail or Refer to Supervisor.
Easier system deployment
Integrated user interfaces, workflows and reports for specific operational Roles are available as standard modular options known as Task Packs. By grouping related functionality into task packs system deployment time is greatly reduced. Additional functionality can be added quickly; new channels can be launched in just hours. The Standard Mediator workflows delivered as part of each task pack have been configured to suit most broadcast operations; additional custom workflows can be provided where required.
Managing multiple Libraries and Workflows
Mediator is ideally suited for use in multi-client and multi-library environments. Each client is likely to have a different requirement for a workflow, often dependant on an SLA. In these situations it is vital to maintain the separation and integrity of each client's material. Failure to do this may be extremely costly. Mediator uses Libraries to maintain strict separation of content across a shared architecture, each of which also has its own workflow.
Mediator groups Libraries together into Contexts, each user is then given access to one or more Context. This gives administrators flexible control over the content each user can access. This architecture also allows shared content to be made available by assigning a shared Library to each Context.
User, Role and Task administration
The powerful System Administrator functions allow fine control over the assignment of Users, Roles, Tasks, Contexts and Libraries. An Administrator can configure the system to permit each user access to only the Tasks and content appropriate to their job, level of responsibility or skill.
Users are also assigned one or more Contexts and Roles. Tasks may exist simultaneously in multiple Roles. To enable user interaction and for material movements to be tracked effectively, each user is provided with their own login. Mediator provides an audit trail of all user actions and comments with full visibility of current material workflow states.